Delivery Information

Shipping Policy

For Melbourne Metro Area, deliveries are Monday to Friday excluding Public holidays. Deliveries are normally dispatched 2-7 business days from order confirmation. Please note, any amendments to orders will delay day of dispatch.

For Pick Ups, orders are normally ready for self-pickup 2-5 days from order confirmation. Please note, any amendments to orders will delay day of pickup.

For Freight, customer can arrange own transportation. Freight cost will be incur by customer.
It is customer’s responsibility to check status of delivery by your own freight transportation. Xiao Trading is not liable for any loss, damage, or late delivery from customer’s own Freight transportation.

N.B: It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.

Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

We carefully double check all product expiry date, before dispatch. In the event of customer receiving faulty items, we can replace with the same item originally purchased (subject to stock availability) or a full refund by your email or phone call confirmation.

Xiao Trading is not responsible to cover shipping costs incurred by the customer for refunds on non-faulty items or cover the re-delivery costs for exchanges.

You can also return your items into our Sunshine West Warehouse and please see our returns policy for more details on how to do this.

We do not do international delivery outside of Australia.